The distance contract is a form of contract established by law, which applies to selling goods in online stores (the law “Concerning the Protection of Consumers’ Rights” – General Principles and in particular Articles 10 and 12).
This contract is concluded between SIA SEMKO and the Customer who purchases goods in the online store at the URL: rosela.lv, owned by SIA SEMKO (LV40003260075, tel. nr. +371 6767 4526 e-mail siassemko@inbox.lv).
The terms and conditions contained in this contract are binding on the Customer. We strongly recommend that you read them carefully, in particular, the rules regarding price, delivery times, liability and right of return.
These conditions are supplemented by the current legislation and regulations relating to contracts for the supply of goods to consumers.
The purchase and delivery agreement is signed between the Customer and SIA Semko at the time of placing the order.
The Customer’s order and contractual relations with Semko are valid if the Customer is over 18 (eighteen) years old.
The order is processed subject to acceptance of the following provisions by the Client:
1) Rules specified on this page.
2) Prices and charges for the goods specified in the order.
For these purposes Semko registers the Customer’s data: name, address, phone number and email address for order processing.
The contract is concluded in accordance with the legislation of the Republic of Latvia.
Order registration procedure
After placing the order, the Customer receives an automatic order receipt confirmation from the online store to their e-mail address. The legally binding agreement comes into force from the moment the Customer receives the order confirmation.
The invoice issued at the same time, which contains the amount to be paid and the order number, also serves the confirmation of the order. The Customer’s order is processed only after full payment of the invoice. If the Customer has not received confirmation of the receipt of their order for processing within a reasonable time, it is necessary to contact Semko.
Semko assumes no responsibility for circumstances caused by malfunctioning or failures in electronic communications.
As a rule, delivery of the ordered goods takes place within 20 working days.
Shipping countries
This online store allows customers from all EU countries to order Semko products.
Payment for goods
Payment must be made by bank transfer to the bank account of Semko Latvia specified in the order confirmation. The order number must be specified in the payment order. Without specifying the order number, the online store cannot guarantee that the payment will be correctly identified.
The Customer’s legal rights as a consumer are specified in the legislation of the Republic of Latvia.
Goods
Images of the goods presented at the website are for reference only and cannot fully convey accurate information about the properties and characteristics of the goods, including their colors, sizes and shapes. The online store has used all possible technical means to display the colors of the products as close to the actual ones as possible. However, the actual color of the products may not match the picture shown at the website.
The products are considered defective if they do not meet the quantity and quality requirements, as well as characteristics specified in the sales contract, and/or if they cannot be used for their intended purpose.
If the goods delivered are defective, the Customer must inform Semko accordingly. The Customer has the right for free repairs or replacement of the defective goods.
Right for withdrawal and cancellation of the order
The Customer has the right to withdraw from the sales contract within 14 (fourteen) days without giving reasons. The cancellation period expires fourteen (14) days after the Customer or a third party other than the carrier has received the order. If the order consists of several goods purchased in several batches, the right of refusal shall take effect from the moment of receipt of the last product.
To exercise the right of withdrawal, the Customer shall send a notification by e-mail regarding the decision to withdraw from this agreement, by filling out the goods return form (form).
In order to identify the order, the Customer must specify the name and contact details (address, phone number and e-mail address), the order number and the goods that the Customer wishes to return.
In order to comply with the deadline for the return of the goods, the Customer should notify Semko of exercising the right for a refund prior to the expiry of the above-mentioned 14 days.
Rules for the return of the goods
The cost of the returned goods will be credited to the Customer’s specified bank account within 14 days.
If the Customer withdraws from the sales contract due to production faults of the goods, Semko guarantees a refund of all payments received from the Customer, including the costs of standard delivery (except for express delivery at increased cost).
If the Customer has not specified the reasons for the return, or the reasons were other than production faults, the shipping costs are covered by the Customer.
SIA Semko has the right not to reimburse the Customer until the actual receipt of the returned product or of the documents confirming the shipment of the returned goods to the address: SIA Semko, Bauskas street 20, Riga.
The Customer is responsible for maintaining the quality and safety of the goods during the term of the right of withdrawal.
The online store reserves the right to refuse the Customer to accept the returned goods and refund the money paid and/or to withhold a compensation fee in case the returned goods are damaged, nonoperational or have lost their marketable appearance.
The Customer undertakes to return the ordered goods to the address below without undue delay and in any case not later than fourteen (14) days from the date when the Customer notified Semko of their decision to withdraw from the sales contract.
Reasons for lowering the cost of goods
To determine the type of the product and its characteristics, the Customer should test the product with due diligence in the same way as allowed in a regular store.
Packaging with the ordered goods must be opened carefully, without irreversible damage.
The value of the product may decrease during installation as well. If, after opening the package of the goods received, the Customer has determined that the product does not suit them for any reason, it should not be installed. Any improper testing or inspection of the product may result in a decrease in its value, which Semko is entitled to deduct from the refund amount.
The possible reduction in the value of the goods returned will be determined in each case separately.
Purchased goods must be returned to the address of Semko company: SIA SEMKO, Bauskas 20, LV-1004, Riga, Latvia
Dispute resolution procedure
Contracts concluded through this online store are governed by the laws of the Republic of Latvia, and any disputes related to contracts concluded through the online store rosela.lv that cannot be resolved by mutual agreement will be referred to the court of the Republic of Latvia for jurisdiction.
